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Home Tenants Types of tenancies How we set rent Affordable Housing Tenant Handbook Maintaining your home Policies Houses we're Building About Us Who we are Our Partners Annual Report Publications Accreditations Our Team News Our Communities Master Plan Community Engagement Build Up Tassie Contact Us

Tenant Handbook

The tenant handbook provides you with a lot of useful information in relation to your tenancy. The handbook, in combination with your lease, sets out all you need to know about your rights and responsibilities.

  • Before you move in
    • What to expect
      Moving in with Pets Your lease agreement Paying Rent Security deposit/bond Commonwealth Rent Assistance Service connections Property keys
    • Your responsibilities
      Pay your rent on time, in full and in advance Maintain your home Be a good neighbor
    • Our responsibilities
      Your privacy
  • Moving in, settling in
    • First Step
    • Smoke Alarm
    • Initial Visit
  • Living in your home
    • Your rental account
      Rent reviews
    • Property Inspections
    • Extra guests
    • Being away from your property for an extended period of time
    • If you are ill or injured
    • Transferring to another property
    • Tenant support
    • Repairs and maintenance
      Who pays for the repairs? Our responsibility Your responsibility How do I request repairs and maintenance How long will the repairs take? Maintenance type and response Identification of maintenance staff
    • Getting involved with Centacare Evolve Housing
      What is tenant involvement? How you can get involved
    • How to make a complaint
      What can you complain about? How to make a complaint
  • Moving out
    • Ending your tenancy
      Getting your bond back Debt recovery Rent Credit
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