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Home Tenants How we set rent Affordable Housing Tenant Handbook Maintaining your home Policies Programs we manage Houses We're Building Our Communities Master Plan Community Engagement and Development Wellbeing Initiatives About Us Who we are Our Team Board of Directors Our Partners News Publications Fact Sheets Social Impact and Research Reports Newsletters Annual Report Contact Us

Tenant Handbook

The tenant handbook provides you with a lot of useful information in relation to your tenancy. The handbook, in combination with your lease, sets out all you need to know about your rights and responsibilities.

  • Before you move in
    • What to expect as a tenant
      Keeping pets Your lease agreement Your rent amount How to pay your rent The condition report The bond Commonwealth Rent Assistance Your personal information is kept private
  • Moving in, settling in
    • Check the condition report
    • Check your smoke alarms
    • Your tenancy officer will be in touch
    • Getting your services connected
    • Property keys
  • Living in your home
    • Your rent account
      You must pay rent Rent reviews
    • Other payments you must make
    • Taking care of your property
    • If damage happens
    • Repairs and maintenance
      Who pays for the repairs and maintenance? How do I request repairs and maintenance Identification of maintenance staff How fast are the repairs done? Maintenance type and response
    • Decorating your home
    • Property Inspections
    • Extra guests
    • Being away from your place
    • If you are ill or injured
    • Tenant support
    • Being a good neighbour
    • Complaining about a neighbour
    • We respect your privacy
    • These visits may take place
    • Getting involved with Centacare Evolve Housing
    • How to make a complaint
    • Three important tips
  • Moving out
    • Moving to another property
    • Ending a tenancy
    • At the end of your tenancy
    • Getting your bond back
    • Debt recovery
    • Rent Credit
  • Buying a home
    • Buying a home
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