First step - the condition report #

So you’ve signed your lease and have the keys. Your next step is to compare the condition report that we’ve given you with the condition of the property, preferably before you start moving in so you can clearly see the condition of walls and floors etc. You should note down anything you disagree with on the report, sign it and return it to our office within two (2) days of signing your lease.

It’s important to note that if you don’t return the report within this time, we will assume the report is accurate and that you agree with it. This may not seem much of an issue when you’re moving in but your condition report will be used to assess the standard of the property when you leave so it’s important that you fully complete it and return it on time.

Now you’re ready to move in and start turning your house into a home. This is usually a busy time and we’ll leave you to settle in but keep this Handbook close by and phone us if you have any queries about your property or neighbourhood.

Smoke Alarm #

If you accept the property, we will provide you with a Residential Tenancy Agreement (also known as a lease) that is written in plain English. We’ll encourage you ask questions about any items you’re not sure about.

The lease is a legal contract that we’ll both sign that sets out rights and responsibilities for you as the tenant and for us as the landlord. If you need help to understand this lease talk to the tenancy officer or bring someone with you when you sign it.

Keep your copy of the lease in a safe place as it’s a useful document that you may want to refer to during your tenancy.

Initial Visit #

Approximately three weeks after you’ve moved in your tenancy officer will contact you to see how you’re settling in. This is a great opportunity to ask any questions about the property and to go over the terms and conditions of your lease. Your tenancy officer will confirm that you’re meeting the three key responsibilities you agreed to when you signed your lease. That is:

  • That you’re paying your rent on time, in full and in advance
  • That you’re maintaining your home and that you know how to request maintenance and understand the response time frames. More details about repairs and maintenance are in Section 3.
  • That you’re settling into the neighbourhood

Your tenancy officer will also talk with you about your first formal property inspection that usually happens about 10 weeks after you’ve moved in.